{"id":28,"date":"2014-12-12T06:30:40","date_gmt":"2014-12-12T06:30:40","guid":{"rendered":"http:\/\/www.opalquality.com\/testsite\/?page_id=28"},"modified":"2015-05-24T00:33:53","modified_gmt":"2015-05-24T00:33:53","slug":"services","status":"publish","type":"page","link":"https:\/\/www.old.opalquality.com\/site\/services\/","title":{"rendered":"Services"},"content":{"rendered":"<h4><span style=\"color: #295994;\"><em><strong><span style=\"color: #003366;\">OPAL offers systems management and strategic planning services that promote operational excellence and continual improvement.<\/span><\/strong><br \/>\n<\/em><\/span><\/h4>\n<p><strong>Quality Planning<\/strong> (Development and Management of Goals &amp; Objectives) \u2013Opal works with Executive Management to assist in determining quality and business goals. We will guide your team in the implementation of the established plans at relevant functions and levels within the organization. We work management and staff members to develop objectives that support established goals. We provide methods to determine levels of performance to goals and objectives.<\/p>\n<p><strong>Project Planning <\/strong>\u2013 Opal provides coaching and training that will help your staff members to plan, implement, manage and monitor projects \u2013 small and large. We will work with your teams to develop project plans that support established goals.<\/p>\n<p><strong>Process Control Methods <\/strong>\u2013 Opal will work with you and your team to identify processes that are ineffective and create and implement methods to enhance performance. We will provide you with monitoring and measuring methods that will help you determine when processes are no longer working effectively.<\/p>\n<p><strong>Compliance to Internationally Recognized Standards<\/strong><strong> \u2013 <\/strong>OPAL provides coaching and consultation services that will prepare your organization for certification.\u00a0\u00a0If you are not seeking certification, OPAL provides coaching and consultation services that will improve your business processes promoting continuous improvement and facilitating the growth and development of your organization.<\/p>\n<ul>\n<li><strong>ISO 9001 \u2013 Quality Management System<\/strong><\/li>\n<li><strong>ISO 14001 \u2013 Environmental Management System<\/strong><\/li>\n<li><strong>ISO 13485 \u2013 Medical Device\/Quality Management System<\/strong><\/li>\n<li><strong>OH&amp;S 18001 \u2013 Occupational Health &amp; Safety Management System<\/strong><\/li>\n<li><strong>ISO 50001 \u2013 Energy Management System<\/strong><\/li>\n<\/ul>\n<p><strong>Supplier Management &amp; Evaluation<\/strong> \u2013 We will provide your procurement specialist(s) with methods and processes necessary to evaluate and select suppliers based on their ability to supply products and services in accordance with established requirements. Your team will also learn how to control suppliers and measure performance.<\/p>\n<p><strong>Employee Development \/ Organizational Effectiveness &#8211; <\/strong>We determine which organizational practices can be enhanced.\u00a0 We provide your employees with coaching and training to make practices more effective, decrease frustration and increase your employee\u2019s performance levels.\u00a0 Areas of focus include:<\/p>\n<ul>\n<li>Organizational design and reporting structures<\/li>\n<li>Management style and effectiveness<\/li>\n<li>Communication practices<\/li>\n<li>Motivation and ability assessments<\/li>\n<li>Change readiness<\/li>\n<li>Leadership coaching<\/li>\n<li>Team development<\/li>\n<\/ul>\n<p><strong>Training Programs<\/strong><\/p>\n<ul>\n<li>Design and develop training programs<\/li>\n<li>Coordinate and deliver training workshops to varied audiences<\/li>\n<li>Create and implement training calendar and itineraries<\/li>\n<li>Schedule training workshops<\/li>\n<li>Establish standards for evaluations as well as tracking effectiveness of training programs<\/li>\n<\/ul>\n<p><strong>Corrective Action Program<\/strong> \u2013 Opal works with your management and technical teams to help them understand how to identify process inefficiencies and opportunities for improvement. Together, we will develop a Corrective Action Program that facilitates:<\/p>\n<ul>\n<li>The analysis of non-conformances (including customer complaints)<\/li>\n<li>The determination of actions necessary to ensure that non-conformances do not recur<\/li>\n<\/ul>\n<p><strong><a href=\"http:\/\/www.opalquality.com\/site\/wp-content\/uploads\/additional-images\/j0431730.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"alignleft size-medium wp-image-496\" title=\"42-16223339\" src=\"http:\/\/www.opalquality.com\/site\/wp-content\/uploads\/additional-images\/j0431730-300x300.jpg\" alt=\"\" width=\"300\" height=\"300\" \/><\/a>Customer Satisfaction <\/strong>\u2013 It\u2019s very important for you to understand the level of customer satisfaction associated with your products and services. Opal will help you develop simple methods for obtaining, monitoring and managing information that relates to your customer\u2019s perception of your organization.<\/p>\n<p><strong>Document &amp; Data Management <\/strong>\u2013 Documenting your processes is imperative for many reasons.<\/p>\n<ul>\n<li>Promotes consistency\/repeatability of processes<\/li>\n<li>Ensures continuity of processes when there are changes in your organizational structure<\/li>\n<li>Makes it easier to on-board new employees<\/li>\n<\/ul>\n<p>Opal will teach you and your team members how to document your processes. This includes creating policies, procedures, work instructions, maintenance instructions, forms, checklists and many other types of documentation necessary to control your systems. We consider the environment and culture of your organization and work towards creating a system that is not bureaucratic and will not stifle your progress.<br \/>\nDocument management systems can range from a shoebox or a small file cabinet all the way to an enterprise content management system. Opal will help you build or enhance a document and data system that includes, but is not limited to the following:<\/p>\n<ul>\n<li>Location<\/li>\n<li>Filing<\/li>\n<li>Retrieval<\/li>\n<li>Security<\/li>\n<li>Archiving<\/li>\n<li>Retention<\/li>\n<li>Disaster Recovery<\/li>\n<li>Distribution<\/li>\n<li>Traceability<\/li>\n<\/ul>\n<p><strong>Internal System Audits <\/strong>\u2013 Internal audits ensure that there is a methodology for analyzing business processes, procedures and activities with the goal of highlighting organizational problems. Opal will work with management to develop an audit program and train selected employees as Internal Auditors.<\/p>\n<p><strong>Meeting Coordination\/Management<\/strong> (How to Have More Productive Meetings) \u2013 Opal provides coaching and training that will help your team members to have more productive meetings. We will attend meetings and facilitate progress and outcomes. We will provide your team members with \u201cMeeting Rules of Engagement\u201d.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>OPAL offers systems management and strategic planning services that promote operational excellence and continual improvement. <\/p>\n","protected":false},"author":5,"featured_media":66,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-28","page","type-page","status-publish","has-post-thumbnail","hentry","post","post-with-thumbnail","post-with-thumbnail-large"],"_links":{"self":[{"href":"https:\/\/www.old.opalquality.com\/site\/wp-json\/wp\/v2\/pages\/28","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.old.opalquality.com\/site\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.old.opalquality.com\/site\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.old.opalquality.com\/site\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/www.old.opalquality.com\/site\/wp-json\/wp\/v2\/comments?post=28"}],"version-history":[{"count":19,"href":"https:\/\/www.old.opalquality.com\/site\/wp-json\/wp\/v2\/pages\/28\/revisions"}],"predecessor-version":[{"id":2000,"href":"https:\/\/www.old.opalquality.com\/site\/wp-json\/wp\/v2\/pages\/28\/revisions\/2000"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.old.opalquality.com\/site\/wp-json\/wp\/v2\/media\/66"}],"wp:attachment":[{"href":"https:\/\/www.old.opalquality.com\/site\/wp-json\/wp\/v2\/media?parent=28"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}